REFUND
POLICY
LAST UPDATED: FEBRUARY 2026
30-Day Satisfaction Guarantee
We stand behind the quality of CELYFE products. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery. Products must be returned in their original packaging with at least 50% of the product remaining.
How to Request a Refund
Contact our support team at [email protected] with your order number. We will provide a return shipping label within 48 hours. Once we receive and inspect the returned product, refunds are processed within 5-10 business days to your original payment method.
Non-Refundable Items
Seasonal drops and limited edition products are final sale and non-refundable. Subscription orders may be cancelled at any time but are non-refundable for the current billing cycle. Shipping costs are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the damage. We will send a replacement at no additional cost or provide a full refund including shipping charges.
Contact
For refund inquiries, email [email protected] or contact our support team. Include your order number for faster processing.